What is Mobile App Access?
Clients cannot self-register for the Coming Home mobile app. Access must be created and enabled by their care provider or organization through the web platform. This ensures the app remains connected to the organization's care workflow and that only clients under active care can log in.
Who Can Enable Mobile App Access
- Organization Administrators - Can enable mobile app access for any client in the organization
- Team Members, Law Enforcement / Victim Advocates, and Interns - Can enable mobile app access only for clients assigned to them
- Clients - Cannot enable their own access or create their own credentials
How to Enable Mobile App Access
- Go to the client's Client Toolkit.
- Navigate to the mobile app access section.
- Create the client's app credentials, including a temporary app password.
- Share the credentials with the client through your organization's standard process.
- The client uses these credentials to log into the mobile app for the first time.
Why it matters: This access model keeps the mobile app tied to the organization's care workflow, so clients only gain access once a provider has confirmed they're ready to use it.
Tips/Best Practices
- Set expectations before sharing credentials: Let the client know what the app is for and how it connects to their care plan.
- Use a temporary password: Encourage the client to update their password after their first login, once that flow is confirmed.
- Confirm access after enabling it: Check that the client can successfully log in, especially for their first session with the app.
Related Articles
- Overview of App and System Connectivity
- Client App Overview: Logging In
- Assigning Goals, Tasks, and Challenges to a Client
Need more help?
If you have questions about enabling mobile app access:
- Reach out to your Organization Administrator for guidance on permissions and workflows
- Contact the Coming Home support team for technical assistance
- Refer to related guides on the Client Toolkit for step-by-step instructions