--- title: How to Assign an Assistance at Organization Level description: Add organization-level assistances to track services delivered across your organization, support VOCA reporting, and maintain accurate service records. --- [Skip to content](https://knowledge.cominghome.ai/en/knowledge-base/how-to-assign-an-assistance-at-organization-level#main-content) [![cominghome-logo-horizontal-dark](https://knowledge.cominghome.ai/hs-fs/hubfs/cominghome-logo-horizontal-dark.png?width=208&height=32&name=cominghome-logo-horizontal-dark.png)](https://knowledge.cominghome.ai/en/knowledge-base?hsLang=en) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Coming Home Knowledge Base](https://knowledge.cominghome.ai/en/knowledge-base?hsLang=en) 2. [Assistances](https://knowledge.cominghome.ai/en/knowledge-base/assistances?hsLang=en) # How to Assign an Assistance at Organization Level ## Learn how to record organization-level assistances to track services delivered across your organization, even when they are not tied to a specific client or program. ### What this feature does The **Organization-Level Assistances** dashboard allows users to track and manage all services delivered across the organization in one centralized location. This view provides a comprehensive overview of assistance records, regardless of whether they are linked to a specific client or program. Organization-level tracking is especially useful for capturing services such as outreach, advocacy, or support provided to individuals who may not be formally registered as clients, as well as for organization-wide reporting and leadership visibility.   #### **When to use organization-level assistances** Use organization-level assistances when: - Services need to be tracked across multiple programs - Staff provide support outside structured program enrollment - Services are delivered to external individuals not formally registered as clients - Organization-wide reporting is required - Leadership needs visibility into overall assistance activity   #### **Who can use this feature** - **Organization Administrators** – Full access to create, view, edit, archive, and unarchive assistance records. - **Team Members** – Can add and view assistances and edit records they own. - **Interns / Volunteers** – Can add and view assistances and edit records they own. - **Law Enforcement / Advocates** – Can add and view assistances and edit records they own.   ### How to add an assistance at the organization level #### **Step 1: Navigate to Assistances** 1. From the left-hand sidebar, click **Assistances**. ![](https://knowledge.cominghome.ai/hs-fs/hubfs/undefined-Apr-14-2026-01-00-07-2207-AM.png?width=288&height=350&name=undefined-Apr-14-2026-01-00-07-2207-AM.png) 2\. The **Organization-Level Assistances Dashboard** will open.   #### **Step 2: Create a new assistance** 1.Click **+ Add Assistance** in the upper-right corner. ![](https://knowledge.cominghome.ai/hs-fs/hubfs/undefined-Apr-14-2026-01-01-42-0691-AM.png?width=401&height=100&name=undefined-Apr-14-2026-01-01-42-0691-AM.png) 2.The **Add Assistance** panel will open. ![](https://knowledge.cominghome.ai/hs-fs/hubfs/undefined-Apr-14-2026-01-02-00-0611-AM.png?width=496&height=350&name=undefined-Apr-14-2026-01-02-00-0611-AM.png) #### **Step 3: Complete the assistance details** Fill in the required and optional fields: - **External Individual Assisted** – Toggle this option if the service was provided to someone not registered as a client or if you are tracking group sessions or any kind of external services. ![](https://knowledge.cominghome.ai/hs-fs/hubfs/undefined-Apr-14-2026-01-02-59-2287-AM.png?width=305&height=42&name=undefined-Apr-14-2026-01-02-59-2287-AM.png) - **Client** – Select a client if the assistance is associated with an individual (optional). - **Program Enrollment** – Select a program if the assistance is related to a specific program (optional). - **Assistance Type** – Choose the service provided from prebuilt or custom categories and items. - **Provided On** – Enter the date the service was delivered. - **Amount (USD)** – Record any financial value associated with the assistance. - **Quantity** – Track the number of service instances delivered. - **Duration** – Record the time spent providing the service.   ### VOCA Reporting Fields #### **Overview** **![](https://knowledge.cominghome.ai/hs-fs/hubfs/undefined-Apr-14-2026-01-05-20-6351-AM.png?width=382&height=385&name=undefined-Apr-14-2026-01-05-20-6351-AM.png)** The **VOCA Reporting Fields** section enables organizations to capture additional data required for Victims of Crime Act (VOCA) reporting and similar grant-based compliance frameworks. Even for organizations not reporting under VOCA, these fields support structured service tracking and outcome evaluation. **We encourage all organizations to fill these fields.** #### **VOCA fields explained** - **Delivery Method** Specifies how the assistance was provided (e.g., individual, phone, hotline, group session, outreach, or other). - **Interpreter Provided** Indicates whether language interpretation services were used, supporting accessibility and equity reporting. - **Victimization(s) Addressed** Identifies the type of victimization related to the assistance (e.g., domestic violence, sexual assault, human trafficking, stalking, or child abuse). - **Outcome Collected** Indicates whether a measurable outcome resulted from the assistance. - **Outcome Type** – Defines the category of outcome (e.g., Safety Planning, Protection Order). - **Outcome Result** – Describes the specific result or status achieved.   #### **Step 4: Add notes** **![](https://knowledge.cominghome.ai/hs-fs/hubfs/undefined-Apr-14-2026-01-07-28-4450-AM.png?width=670&height=242&name=undefined-Apr-14-2026-01-07-28-4450-AM.png)** The **Notes** section allows users to document additional context related to the assistance, such as: - Observations or follow-up actions - Internal context for team members - Details not captured by structured fields - Information for future reference or audits Notes enhance collaboration, service continuity, and reporting clarity.   #### **Step 5: Save the assistance** 1. Click **Create Assistance** to save the entry. 2. Return to the **Organization-Level Assistances Dashboard** to confirm that the assistance has been successfully recorded. **![](https://knowledge.cominghome.ai/hs-fs/hubfs/undefined-Apr-14-2026-01-08-20-4125-AM.png?width=443&height=100&name=undefined-Apr-14-2026-01-08-20-4125-AM.png)** #### **Result** Once saved: - The assistance will appear in the **Organization-Level Dashboard**. - It will contribute to organizational reporting and analytics. - The record can be edited or archived later based on user permissions. ![](https://knowledge.cominghome.ai/hs-fs/hubfs/undefined-Apr-14-2026-01-09-02-4139-AM.png?width=670&height=312&name=undefined-Apr-14-2026-01-09-02-4139-AM.png) ### Tips / Best Practices - Use the **External Individual Assisted** toggle when the recipient is not registered as a client. - Complete **VOCA fields** whenever possible to support compliance and outcome measurement. - Record **quantity and duration** to capture the full impact of services. - Add **clear notes** to provide context for future reference and collaboration. - Ensure **assistance types** are standardized for consistent reporting.   #### **Related Articles** - [Overview of Assistances](https://knowledge.cominghome.ai/en/knowledge-base/overview-of-assistances?hsLang=en) - [How to Create Custom Assistance (Categories and Items)](https://knowledge.cominghome.ai/en/knowledge-base/how-to-create-a-new-assistance-categories-and-items?hsLang=en) - [How to Assign an Assistance at the Program Level](https://knowledge.cominghome.ai/en/knowledge-base/how-to-assign-an-assistance-at-program-level?hsLang=en) - [How to Assign an Assistance at the Client Level](https://knowledge.cominghome.ai/en/knowledge-base/how-to-assign-an-assistance-at-client-level?hsLang=en) - [How to Manage Linked vs. Unlinked Assistances](https://knowledge.cominghome.ai/en/knowledge-base/how-to-manage-linked-vs.-unlinked-assistances?hsLang=en) --- ### Need more help? If you need assistance with recording organization-level assistances, please contact your **Organization Administrator** or reach out to our **Support Team** through the in-platform chat and select **“Report an issue.”** - [Getting started](https://knowledge.cominghome.ai/en/knowledge-base/getting-started?hsLang=en) - [Clients](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#main-content) - [Creating and editing a client record](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#creating-and-editing-a-client-record) - [Assignments](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#assignments) - [Assistances at a client level](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#assistances-at-a-client-level) - [Program Enrollment](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#program-enrollment) - [Files & Notes](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#files-notes) - [Referrals](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#referrals) - [Programs](https://knowledge.cominghome.ai/en/knowledge-base/programs?hsLang=en) - [Assistances](https://knowledge.cominghome.ai/en/knowledge-base/assistances?hsLang=en) - [Milestones](https://knowledge.cominghome.ai/en/knowledge-base/milestones?hsLang=en) - [Settings & Administration](https://knowledge.cominghome.ai/en/knowledge-base/settings-administration?hsLang=en#main-content) - [Users & Permissions](https://knowledge.cominghome.ai/en/knowledge-base/settings-administration?hsLang=en#users-permissions) - [Coming Home Mobile App](https://knowledge.cominghome.ai/en/knowledge-base/coming-home-mobile-app?hsLang=en) [![cominghome-logo-stack-dark](https://knowledge.cominghome.ai/hs-fs/hubfs/cominghome-logo-stack-dark.png?width=127&height=48&name=cominghome-logo-stack-dark.png "cominghome-logo-stack-dark")](https://www.cominghome.ai/?hsLang=en) https://www.cominghome.ai/ [mailto:customersupport@cominghome.ai](mailto:customersupport@cominghome.ai) Copyright © 2026, Coming Home