What is Client Messaging?
The Coming Home mobile app includes secure messaging between clients and their care provider or support team. Clients send messages from the mobile app, and providers receive and respond to those messages from the web platform/CCMS. This creates a connected communication loop between the client app and the provider workflow.
Who Can Message Clients
- Organization Administrators and Team Members
- Can message any client assigned to them
- Receive notifications when a client sends a new message
- Clients
- Can message their assigned care provider from the mobile app
- Cannot message other clients or team members outside their care team
How to Message a Client
- Go to the client's Client Toolkit.
- Navigate to the messaging section.
- Review any existing message history with the client.
- Type and send your message.
- The client receives the message in the mobile app and can reply directly.
Why it matters: Secure messaging gives clients a way to reach their care team between sessions, supporting continuity of care without relying on outside, unsecured channels like personal texting.
Tips/Best Practices
- Respond in a timely way: Clients may reach out during moments that matter most; try to check messages regularly.
- Keep messages professional and supportive: Messaging is part of the client's care record.
- Use notifications to stay on top of new messages: Don't rely solely on manually checking each client profile.
Related Articles
- Overview of App and System Connectivity
- Team Chat: Messaging Colleagues Within Your Organization
- Messaging Your Care Provider in the App
- How Client Messages Sync Between the App and CCMS
- Notifications: Staying Informed on Client Activity
Need more help?
If you have questions about messaging a client:
- Reach out to your Organization Administrator for guidance on permissions and workflows
- Contact the Coming Home support team for technical assistance
- Refer to related guides on the Client Toolkit for step-by-step instructions