What is App and System Connectivity?
Coming Home's mobile app extends the Coming Home experience beyond the provider-facing web platform, giving clients a simple, secure way to stay connected with their care team between moments of care. Connectivity refers to the features that link what a care provider does in the CCMS to what a client sees and does in the mobile app, and vice versa.
This connective layer is built on three core features:
- Assignments — goals, tasks, and challenges assigned by a provider, visible and trackable by the client
- Chat — secure messaging between a client and their care provider
- Journal — a private space for client reflection, not visible to providers
Who Can Access These Features
- Care Providers / Team Members
- Can enable mobile app access for a client
- Can assign goals, tasks, and challenges
- Can message clients through the CCMS
- Can message other team members within their organization
- Receive notifications when a client sends a message or completes an assignment
- Cannot view a client's private journal entries
- Clients
- Can log into the mobile app using credentials created by their care provider
- Can view and update progress on assigned goals, tasks, and challenges
- Can message their care provider
- Can use the private journal for personal reflection
- Cannot self-register for app access
This access model keeps the client experience connected to the organization's care workflow while protecting client privacy.
What You Can Do With App Connectivity
The table below shows how each connective feature works on both sides of the platform.
| Feature | What Happens in the CCMS (Care Provider View) | What the Client Sees in the Mobile App |
| Assignments | Provider creates and assigns Goals, Tasks, and Challenges | Client views assignments and updates their own progress |
| Chat | Provider receives and replies to client messages | Client sends messages and reads provider replies |
| Journal | Not visible to the provider under any circumstance | Client writes private journal entries |
1. Assignments
Providers assign goals, tasks, or challenges in the CCMS. Clients view and update their progress from the mobile app, keeping them connected to their care plan between sessions.
Includes:
- Goals, tasks, and challenges assigned from the CCMS
- Progress updates made by the client from their phone
- Visibility for providers into completion status
Why it matters: Care shouldn't stop between sessions. Assignments give clients a way to keep working toward their goals, and give providers visibility without requiring an in-person check-in.
2. Chat
Clients can message their care provider directly from the app. Providers receive and respond to those messages from the CCMS.
Includes:
- Secure, one-to-one messaging between client and provider
- Message history tied to the client's record
- Provider notifications when a new message arrives
Why it matters: This creates a connected communication loop, so clients have a way to reach their care team even outside scheduled sessions.
3. Journal
Clients can use the mobile app's private journal to reflect and track their thoughts over time.
Includes:
- Free-text journal entries created by the client
- Entries that are private to the client only
Why it matters: Not every reflection needs to be shared. The journal gives clients a safe, private space of their own, which supports trust in the platform.
Tips/Best Practices
- Introduce app access at the right time: Enable mobile app access when it fits your program's stage for that client, rather than defaulting to enabling it as early as possible.
- Assign with intent: Use assignments to reinforce what's discussed in sessions, not just to fill space.
- Check notifications regularly: Staying on top of client messages and completed assignments helps you respond in a timely way.
- Be clear about journal privacy: Let clients know their journal is private, so they feel safe using it.
Related Articles
- Enabling Mobile App Access for a Client
- Assigning Goals, Tasks, and Challenges to a Client
- Messaging a Client from the CCMS
- Team Chat: Messaging Colleagues Within Your Organization
- Notifications: Staying Informed on Client Activity
- Reviewing a Client's Assignment Progress in the CCMS
- Client App Overview: Logging In
- Viewing and Completing Assignments in the App
- Messaging Your Care Provider in the App
- Using the Private Journal
- Client App: Getting Started / Navigation Basics
- How an Assignment You Create Appears in the Client's App
- How Client Messages Sync Between the App and CCMS
- How Assignment Completion Triggers Provider Notifications
- Journal Privacy: Why Providers Can't See Client Entries
Coming Soon
Learning Paths, Safety Resources, Sound Flow, and Val (Coming Home's AI companion) are planned for future releases and are not part of the current mobile app MVP. This article will be updated as these features launch.
Need more help?
If you have questions about app and system connectivity:
- Reach out to your Organization Administrator for guidance on permissions and workflows
- Contact the Coming Home support team for technical assistance
- Refer to related guides on Assignments, Chat, and the Client Toolkit for step-by-step instructions