--- title: What is Identity Arc? description: Discover how Identity Arc uses Challenges, Goals, and Tasks to track client progress and engagement, with visibility for both providers and clients through the mobile app. --- [Skip to content](https://knowledge.cominghome.ai/en/knowledge-base/what-is-identity-arc#main-content) [![cominghome-logo-horizontal-dark](https://knowledge.cominghome.ai/hs-fs/hubfs/cominghome-logo-horizontal-dark.png?width=208&height=32&name=cominghome-logo-horizontal-dark.png)](https://knowledge.cominghome.ai/en/knowledge-base?hsLang=en) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Coming Home Knowledge Base](https://knowledge.cominghome.ai/en/knowledge-base?hsLang=en) 2. [Milestones](https://knowledge.cominghome.ai/en/knowledge-base/milestones?hsLang=en) # What is Identity Arc? ## Learn how Identity Arc helps service providers and clients track progress through Challenges, Goals, and Tasks, supporting accountability and outcome measurement. ### What this feature does **Identity Arc™** is a structured progress-tracking framework that enables service providers to assign and monitor **Challenges, Goals, and Tasks (C, G, T)** for each client. Located within the **Client Toolkit**, this feature provides a real-time overview of a client’s journey, helping teams support long-term transformation while maintaining accountability and measurable outcomes. Identity Arc centralizes care planning and progress monitoring, ensuring that both providers and clients have a clear understanding of the steps required to achieve meaningful change.   ### Why it’s called Identity Arc The term **“Identity Arc”** reflects the client’s personal journey of growth and transformation. Rather than focusing solely on services delivered, this framework emphasizes **progress over time**, guiding clients from their current circumstances toward long-term stability and well-being. By structuring this journey into **Challenges, Goals, and Tasks**, providers can create actionable care plans that are easy to track and evaluate. ### Key Components: Challenges, Goals, and Tasks (C, G, T) Identity Arc is built on a three-tiered structure that organizes a client’s development: #### **1. Challenges (C) – Long-Term Objectives** Challenges represent the broader life areas a client aims to improve. They are strategic and outcome-oriented, often spanning an extended period. **Examples:** - Overcoming anxiety - Achieving stable housing - Securing long-term employment #### **2. Goals (G) – Short-Term Milestones** Goals break down challenges into achievable milestones, helping clients make steady progress toward long-term outcomes. **Examples:** - Attend weekly counseling sessions - Save for a rental deposit - Complete a job training program #### **3. Tasks (T) – Day-to-Day Actions** Tasks are the specific actions clients complete to achieve their goals. These are practical and time-bound activities that drive daily engagement. **Examples:** - Attend Thursday therapy session - Submit housing application - Update résumé This hierarchical structure ensures clarity, accountability, and measurable progress.   ### Visibility for Clients and Providers A key strength of Identity Arc is its **dual visibility**: - **Provider View (Client Toolkit):** Service providers can assign, monitor, and manage all Challenges, Goals, and Tasks from a centralized dashboard. This includes filtering assignments, tracking progress, and exporting data for reporting. - **Client View (Mobile App):** All **Challenges, Goals, and Tasks (C, G, T)** assigned to a client are also **visible within the client-facing mobile app**. This empowers clients to: - Understand their care plan - Track their own progress - Stay engaged with assigned activities - Take ownership of their personal journey ![](https://knowledge.cominghome.ai/hs-fs/hubfs/undefined-Apr-14-2026-03-25-08-1065-PM.png?width=193&height=386&name=undefined-Apr-14-2026-03-25-08-1065-PM.png) This shared visibility strengthens collaboration between providers and clients, fostering transparency and accountability.   ### Key Features of the Identity Arc Dashboard #### **Assignments Panel** **![](https://knowledge.cominghome.ai/hs-fs/hubfs/undefined-Apr-14-2026-03-27-05-3480-PM.png?width=670&height=382&name=undefined-Apr-14-2026-03-27-05-3480-PM.png)** The dashboard displays all Identity Arc items linked to the client, along with: - **Assignment Count:** Total number of active items. - **Filtering Options:** Toggle between **Active**, **Archived**, and **All** assignments. - **Search Functionality:** Quickly locate specific Challenges, Goals, or Tasks. - **Add Assignment Button:** Enables providers to create new assignments. #### **Assignment Table Breakdown** Each assignment includes: ![](https://knowledge.cominghome.ai/hs-fs/hubfs/undefined-Apr-14-2026-03-29-19-8544-PM.png?width=670&height=246&name=undefined-Apr-14-2026-03-29-19-8544-PM.png) #### **Status Indicators** Identity Arc uses clear visual indicators to represent progress: - 🟠 **Not Completed** – Active but unfinished - 🟢 **Completed** – Successfully achieved - 🔴 **Late** – Overdue or behind schedule   ![](https://knowledge.cominghome.ai/hs-fs/hubfs/undefined-Apr-14-2026-03-30-08-0908-PM.png?width=493&height=260&name=undefined-Apr-14-2026-03-30-08-0908-PM.png) ### Why Identity Arc Matters Identity Arc enhances service delivery by: - **Promoting client engagement** through visibility in the mobile app - **Supporting structured care planning** with clear objectives and actions - **Enabling outcome measurement** and progress tracking - **Improving accountability** for both providers and clients - **Facilitating data-driven decision-making** - **Providing exportable insights** for reporting and compliance By aligning daily actions with long-term outcomes, Identity Arc ensures that services translate into meaningful and measurable impact.   ### Who Can Use This Feature - **Organization Administrators** – Full access to assign, edit, archive, and monitor Identity Arc items. - **Team Members** – Can assign and manage Challenges, Goals, and Tasks for their clients. - **Interns / Volunteers** – May have limited permissions based on organizational settings. - **Law Enforcement / Advocates** – Access may vary depending on configuration. - **Clients** – Can **view and engage** with their assigned Challenges, Goals, and Tasks through the **mobile app**.   #### **Related Articles** - [How to Assign a Challenge, Goal, or Task](https://knowledge.cominghome.ai/en/knowledge-base/how-to-assign-a-challenge-to-a-client?hsLang=en) - [How to Edit or Archive Identity Arc Assignments](https://knowledge.cominghome.ai/en/knowledge-base/how-to-edit-or-update-an-assessment?hsLang=en) - [How Goals, Tasks, and Challenges Work Together](https://knowledge.cominghome.ai/en/knowledge-base/how-goals-tasks-and-challenges-work-together?hsLang=en) - [Overview of the Client Toolkit](https://knowledge.cominghome.ai/en/knowledge-base/overview-of-the-client-toolkit?hsLang=en) --- ### Need more help? If you need assistance with Identity Arc or have questions about assigning Challenges, Goals, or Tasks, please contact your **Organization Administrator** or reach out to our **Support Team** through the in-platform chat and select **“Report an issue.”** - [Getting started](https://knowledge.cominghome.ai/en/knowledge-base/getting-started?hsLang=en) - [Clients](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#main-content) - [Creating and editing a client record](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#creating-and-editing-a-client-record) - [Assignments](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#assignments) - [Assistances at a client level](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#assistances-at-a-client-level) - [Program Enrollment](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#program-enrollment) - [Files & Notes](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#files-notes) - [Referrals](https://knowledge.cominghome.ai/en/knowledge-base/clients?hsLang=en#referrals) - [Programs](https://knowledge.cominghome.ai/en/knowledge-base/programs?hsLang=en) - [Assistances](https://knowledge.cominghome.ai/en/knowledge-base/assistances?hsLang=en) - [Milestones](https://knowledge.cominghome.ai/en/knowledge-base/milestones?hsLang=en) - [Settings & Administration](https://knowledge.cominghome.ai/en/knowledge-base/settings-administration?hsLang=en#main-content) - [Users & Permissions](https://knowledge.cominghome.ai/en/knowledge-base/settings-administration?hsLang=en#users-permissions) - [Coming Home Mobile App](https://knowledge.cominghome.ai/en/knowledge-base/coming-home-mobile-app?hsLang=en) [![cominghome-logo-stack-dark](https://knowledge.cominghome.ai/hs-fs/hubfs/cominghome-logo-stack-dark.png?width=127&height=48&name=cominghome-logo-stack-dark.png "cominghome-logo-stack-dark")](https://www.cominghome.ai/?hsLang=en) https://www.cominghome.ai/ [mailto:customersupport@cominghome.ai](mailto:customersupport@cominghome.ai) Copyright © 2026, Coming Home