How Users Are Added To The Platform

How user access works

User accounts for your team are created manually by your organization or system administrator. At this time, users cannot invite new team members directly from within the platform. This approach ensures that access is controlled and aligned with your organization’s structure and permissions.

For Organization Administrators

Organization Administrators are responsible for creating and managing user accounts. This includes:

Adding new users to the platform
Assigning roles and permissions
Ensuring access aligns with organisational structure and data security

To learn how to create a team member account, see:
How To Create a Team Member Account (Org Admins)

Requesting access for a new user

If you need to add a new team member, follow these steps:

Contact your Organization Administrator
Provide the following information:
- Full name
- Email address
- Role (if known)
The administrator will create the account and assign the appropriate permissions

What happens next

Once the user is added:

They will receive login details or access instructions by their administrator.
Their role will determine what they can view and manage

They can log in and begin using the platform

Understanding roles and permissions

Each user is assigned a role that defines their level of access and responsibilities within the system.

To learn more, see the following articles:

User roles: Organization Administrator
User roles: Team Member
User roles: Intern/Volunteer
User roles: Law Enforcement / Victim Advocate

Tips & Best practices

Ensure the correct role is assigned before granting access
Only give access to users who need it
Keep your user list up to date by informing administrators of any changes

Understanding user roles and permissions
How to log in and access your account
Organization settings overview

Need more help?

If you have more questions about adding users to the platform, please reach out to your Organization Administrator for guidance on permissions and workflows or contact the Coming Home support team for technical assistance