Skip to content
  • There are no suggestions because the search field is empty.

How Clients Message Their Care Provider in the App

Learn how your client can send a secure message to you directly from the mobile app.

 What is In-App Messaging?

The Coming Home mobile app includes secure messaging that lets your client reach out to you between sessions. Messages sent from the app appear in the Client Toolkit, where you can respond.   

Who Can Use In-App Messaging

  1. Clients
    • Can message their assigned care provider
    • Cannot message other clients or team members
  2. Care Providers
    • Receive and respond to client messages from the web platform
    • Receive a notification when a client sends a new message

How Your Client Sends a Message

  1. Your client opens the Chat section of the mobile app.
    Assignment_Coming Home (2)  Screenshot_20260818_103809_Coming Home-2
  2. Your client types their message and sends it.
    Screenshot_20260103809_Coming Home    Screenshot_20260818_105412_Coming Home
  3. You receive the message, along with a notification, in the web platform.
    Screenshot 2026-08-17 151644
  4. You can reply directly from the Client Toolkit, and your client sees your reply in the app.
    Chat-Screenshot

Why it matters: This gives your client a safe, secure way to reach out when they need support, without stepping outside the platform.


Tips/Best Practices

  • Let your client know when to expect a reply: Set expectations about response time so they know messaging isn't the same as an emergency line.
  • Check in if messages go unanswered for a while: A gap in communication can sometimes be a sign your client needs extra support.

Related Articles

Need more help?

If your client has trouble sending a message:

  • Confirm their app access and credentials are active
  • Contact the Coming Home support team for technical assistance