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What is Identity Arc?

Learn how Identity Arc helps service providers and clients track progress through Challenges, Goals, and Tasks, supporting accountability and outcome measurement.

What this feature does

Identity Arc™ is a structured progress-tracking framework that enables service providers to assign and monitor Challenges, Goals, and Tasks (C, G, T) for each client. Located within the Client Toolkit, this feature provides a real-time overview of a client’s journey, helping teams support long-term transformation while maintaining accountability and measurable outcomes.

Identity Arc centralizes care planning and progress monitoring, ensuring that both providers and clients have a clear understanding of the steps required to achieve meaningful change.

 

Why it’s called Identity Arc

The term “Identity Arc” reflects the client’s personal journey of growth and transformation. Rather than focusing solely on services delivered, this framework emphasizes progress over time, guiding clients from their current circumstances toward long-term stability and well-being.

By structuring this journey into Challenges, Goals, and Tasks, providers can create actionable care plans that are easy to track and evaluate.

 

Key Components: Challenges, Goals, and Tasks (C, G, T)

Identity Arc is built on a three-tiered structure that organizes a client’s development:

1. Challenges (C) – Long-Term Objectives

Challenges represent the broader life areas a client aims to improve. They are strategic and outcome-oriented, often spanning an extended period.

Examples:

  • Overcoming anxiety
  • Achieving stable housing
  • Securing long-term employment

2. Goals (G) – Short-Term Milestones

Goals break down challenges into achievable milestones, helping clients make steady progress toward long-term outcomes.

Examples:

  • Attend weekly counseling sessions
  • Save for a rental deposit
  • Complete a job training program

3. Tasks (T) – Day-to-Day Actions

Tasks are the specific actions clients complete to achieve their goals. These are practical and time-bound activities that drive daily engagement.

Examples:

  • Attend Thursday therapy session
  • Submit housing application
  • Update résumé

This hierarchical structure ensures clarity, accountability, and measurable progress.

 

Visibility for Clients and Providers

A key strength of Identity Arc is its dual visibility:

  • Provider View (Client Toolkit):
    Service providers can assign, monitor, and manage all Challenges, Goals, and Tasks from a centralized dashboard. This includes filtering assignments, tracking progress, and exporting data for reporting.
  • Client View (Mobile App):
    All Challenges, Goals, and Tasks (C, G, T) assigned to a client are also visible within the client-facing mobile app. This empowers clients to:
    • Understand their care plan
    • Track their own progress
    • Stay engaged with assigned activities
    • Take ownership of their personal journey

This shared visibility strengthens collaboration between providers and clients, fostering transparency and accountability.

 

Key Features of the Identity Arc Dashboard

Assignments Panel

The dashboard displays all Identity Arc items linked to the client, along with:

  • Assignment Count: Total number of active items.
  • Filtering Options: Toggle between Active, Archived, and All assignments.
  • Search Functionality: Quickly locate specific Challenges, Goals, or Tasks.
  • Add Assignment Button: Enables providers to create new assignments.

 

Assignment Table Breakdown

Each assignment includes:

Status Indicators

Identity Arc uses clear visual indicators to represent progress:

  • 🟠 Not Completed – Active but unfinished
  • 🟢 Completed – Successfully achieved
  • 🔴 Late – Overdue or behind schedule

 

Why Identity Arc Matters

Identity Arc enhances service delivery by:

  • Promoting client engagement through visibility in the mobile app
  • Supporting structured care planning with clear objectives and actions
  • Enabling outcome measurement and progress tracking
  • Improving accountability for both providers and clients
  • Facilitating data-driven decision-making
  • Providing exportable insights for reporting and compliance

By aligning daily actions with long-term outcomes, Identity Arc ensures that services translate into meaningful and measurable impact.

 

Who Can Use This Feature

  • Organization Administrators – Full access to assign, edit, archive, and monitor Identity Arc items.
  • Team Members – Can assign and manage Challenges, Goals, and Tasks for their clients.
  • Interns / Volunteers – May have limited permissions based on organizational settings.
  • Law Enforcement / Advocates – Access may vary depending on configuration.
  • Clients – Can view and engage with their assigned Challenges, Goals, and Tasks through the mobile app.

 

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Need more help?

If you need assistance with Identity Arc or have questions about assigning Challenges, Goals, or Tasks, please contact your Organization Administrator or reach out to our Support Team through the in-platform chat and select “Report an issue.”